Job Title

Guest Services Executive

Reports to: Hotel Manager/General Manager

The Guest Services Executive position contributes to Tune Hotel’s success by providing Tune Experience and Tune Service to all guests both in person and through telephone calls.

Responsibilities:

  • Acts with integrity, honesty and knowledge that promote the mission, values and culture of Tune Hotels.
  • Maintains a high level of product knowledge of the hotel and the surrounding area.
  • Applies and demonstrates all GSE skills and competencies.
  • Delivers consistent Tune Experience and Tune Service to all guests at all times.
  • Communicates and describes the limited service concept accurately and consistently.
  • Makes daily reservation count for arrivals and departures.
  • Register all incoming guests, making sure all pertinent information is obtained, identification checked, confirmation sheet is printed and signed by guest.
  • Process add-ons and payments accurately.
  • Supervise the housekeeping team and perform room quality checks.
  • Maintains regular and consistent attendance and punctuality.
  • Anticipates guests and hotel needs by constantly evaluating the hotel environment and guests for cues.
  • Prepares and document accurate shift and daily reports
  • Maintains a clean and organized workspace to enhance productivity.
  • Fulfills any function in the hotel and multi-task as required.
  • Recognizes and reinforces individual and team accomplishments.
  • Provides coaching to newly-joined employees as required.
  • Adheres to all company standards, procedures and guidelines.
  • To undertake any task or assignment as may be assigned to you by your immediate superior or Management from time-to-time.

Prerequisite:

  • Candidate should have a good command of English and Bahasa Malaysia
  • Able to multitask and work independently with minimum supervision
  • Honest, reliable, efficient and professional at all times.
  • Fun, friendly and humble with a cheerful attitude.
  • Excellent knowledge of MS Word and Excel

Education:

  • SPM / Diploma in any field.