Job Title

Assistant Manager/ Duty Manager

Reports to: Hotel Manager/ General Manager

Responsibilities:

  • Maintain courteous guest service and respond promptly to guest questions, complaints and/or requests.
  • Train and supervise the guest services team.
  • Maintain proper maintenance of the building and grounds by implementing Preventive Maintenance guidelines.
  • Maintain the methods and procedures used by employees for compliance with operating procedures.
  • Review Daily Cash Drop with Settlement Reports. Make bank deposit daily.
  • Review Daily Income Report and Occupancy Report to ensure accuracy.
  • Perform daily inspection of guest room, lobby, general hotel areas and surrounding hotels areas.
  • Monitor and control inventories for operating equipment, linen and uniform to ensure par stocks are maintained and costs are controlled.
  • Maintain appropriate standards of dress, hygiene, uniforms, appearance, posture and conduct of all employees.
  • Executes marketing, sales and operational activities.
  • Implement and control departmental procedures including lost and found, key control, security and emergency procedures, health and safety for employees and guests.
  • Verify the property is in compliance with all health, fire/safety and local municipal regulations.
  • Perform other tasks as deem necessary for the smooth operations of the hotel.

Requirements:

  • Min Diploma in Hospitality or relevant field.
  • Has at least 3-5 years supervisory experience.
  • Willing to work on shifts.
  • Good communication skill.